Frequently Asked Questions
Everything you need to know about Demon United gear and services.
What is the warranty policy on Demon United protective gear?
All Demon United products are covered by a one-year warranty against manufacturing defects from the date of purchase. This does not cover normal wear and tear or damage from high-impact crashes.
How do I determine the correct size for body armor and pads?
We provide a detailed sizing chart on every product page. We recommend measuring your chest, waist, and limb circumference accurately to ensure a snug, protective fit that doesn't shift during activity.
Do you offer international shipping?
Yes, we ship our sports protection gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I clean and maintain my protective equipment?
Most of our soft armor and pads should be hand-washed in cold water with mild soap and air-dried. Avoid using a dryer or high heat, as it can compromise the integrity of the protective foams and plastics.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in new, unused condition with original packaging and tags attached.
Are your products certified for safety?
Yes, many of our products are CE certified. Specific safety ratings and certifications are listed in the product descriptions for our helmets, back protectors, and impact shorts.